FAQs

Orders

How do I know my order has been made successfully?

Once your order has been placed successfully, you will receive a confirmation email. If you do not receive an email within 30 minutes of placing your order, please check your Junk Email Folder or log into your account on our website to check if it has been successful. If you still cannot view your order confirmation, then please email us at info@mapm.com.au and we will check it for you.

How will I know when my order has been dispatched?

As soon as your order has been processed and dispatched, you will receive an automated email from our warehouse. This email will include your tracking number. If you do not receive this email (and it’s not in your Junk Mail) then please contact us at Head Office and we will be happy to assist you!

How long will it take my order to arrive?

We process our online orders from Monday – Friday. Our warehouse takes up to 48 hours from receiving your order to dispatch it. Once your order has been dispatched, you will receive an email containing your Australia Post tracking number. Please allow 3-7 working days (depending on your location) from dispatch to receive your order.

If your shoes are taking longer than expected to arrive, please contact AusPost directly for a parcel progress update.

I’ve applied the discount code but my cart doesn’t update at the checkout?

This usually means the code is not compatible with the product you have chosen, so double-check the Terms & Conditions of the coupon. If you are unsure why your coupon code is not working, please info@mapm.com.au and we will investigate it for you.

Why can’t I add my size to my shopping cart?

If you are unable to select your size in a particular style, unfortunately, it means that size is out of stock. Due to seasonal stock, we do not repeat all of our styles and therefore some items can become permanently out of stock. Scroll down on the product page to check out similar styles you may also like.

How do I know what size to choose for my shoes?

All of our shoes are based on UK/AUS and European sizes. Please refer to the Size Chart to compare. If you’re still not sure, contact our Head Office team by emailing info@mapm.com.au and we will try to help you pick the right fit.

Returns

How can I exchange my items? Does it cost me?

It’s easy! Just head over to our Australia Post Returns Portal via this link here: https://return.auspost.com.au/sj and follow the prompts to lodge your return. You may choose to receive a consignment label to print at home or a QR code on your phone. Simply attach this to your parcel and drop off at your local post office or post box and you’re good to go!

We kindly ask that you do not adhere any labels, packing tape, or anything else to the shoe box(es) directly.

We do not accept responsibility for lost, stolen, or damaged goods. As soon as the goods are received, we will be in touch to let you know and process your exchange. Returns via our portal incur a flat rate fee of $9.60; however, if you choose to exchange your item(s), we will send you your new item(s) free of charge!

Alternatively, you can always pop into your nearest SJ's store to make the exchange on the spot for free. Exchanges can be made within 14 days of purchase with proof of purchase, goods unworn & in their original packaging.

How can I get a refund for my purchase? How long does it take?

ONLINE REFUND: 

Refunds

  • Sale items are eligible for exchange only.
  • Date of return must be within 30 days from the day of receipt of goods.
  • Goods must be unworn and in original condition.
  • Packaging must be undamaged and in original condition.